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The ability to communicate, motivate, and respond to a constantly changing environment are just a few of the characteristics of a great crew member which also make an exceptional leader. American Cruise Lines is rapidly expanding and offering many opportunities for professional development. We always recognize each other and celebrate all of our accomplishments. Senior Deckhands are responsible for daily execution and repairs of shipboard work list issues, ensuring the Mate and Engine Room Attendant are updated daily. We are seeking solo and duo Resident Entertainers to work and perform aboard our fleet. The Excursions Director is responsible for engaging guests in each destination through a series of shoreside excursions, explorations and adventures.
Marine Operations
They support the team and create a positive work environment to help provide guest with a successful dining service. Peter is one of our deckhands and when asked what he enjoys most about working for American Cruise Lines he said, “The crew, the guests, the places we stop at, and the work we get to do is all so exciting! Servers, Housekeepers, Deckhands, and Dishwashers can work for us up to 28 weeks. Managers and officers work a schedule of several weeks on, several weeks off, with longer shifts shipboard during the busy season (summer and fall). After accepting the job offer we will work with you to create your schedule and organize travelling to our ship. Once you have completed your time with us, we work with you directly to coordinate your travel arrangements to get you back safely.
Where are the company's offices located?
We are continually looking for passionate, hardworking people to be part of our team and will offer incentives and rewards for exceptional leadership and service. At American Cruise Lines we recognize that our employees are our greatest asset. Our recruitment department is responsible for finding the most talented and qualified candidates to fill our on shore and on board positions. Members of our recruitment team must have great listening, interpersonal/written communication, and time management skills.
Crew
They connect our biggest cities and most historic towns, yet also flow through areas more remote than any road. In order to provide our guests with the best service possible throughout their cruise, crew members are required to work during the hours that the ship operates. Your schedule will vary each day depending on where we are and what is planned for our guests during that itinerary. Yes this is hard work, but it is a truly rewarding experience for those who are able to understand the value of what we offer our employees. The Restaurant Manager supervises the daily restaurant and room service operations.
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Congratulations to our very own Kim Swartzenberg, who is a Senior Cruise Specialist in our Sandy, UT office. Kim started her journey with us 5 ½ years ago when our UT office first opened and has been a driving force within our sales team. When asked what she enjoys most about her role, she responded, “It’s hard to narrow down my favorite part of this job. There are few things better than hearing “I’ve always dreamed of doing something like this” and being a part of making that happen. The company is wonderful to work for and I leave every day feeling like I accomplished something.
KICK START OR ADVANCE YOUR CAREER WITH THE LEADER IN U.S. CRUISING!
Our dining room is available when it does not interfere with guest meal services. To keep in contact with family and friends, we offer free WiFi access while on board as available based on service quality. In order to assure that you are well rested enough to work the following day, we have implemented a strict 11 pm curfew for all crew members. Therefore, you must always be ready to take action in the event of an emergency. Thank you Angelika for all of your hard work every single day, we are grateful to have such a role model and leader to other hotel service team members.
Managers and officers work a schedule of several weeks on, several weeks off, with longer shifts during the busy season (summer and fall). After accepting a position, we will work with you to schedule your start date and organize your travel to the ship. Breaks can be prearranged with advance notice, as we need to make sure that our staffing needs are continually met. Once you have completed your time with us, we will help you with your travel arrangements to get you back home safely. Our home office is located in Guilford, CT with our sister office in Sandy, UT. Our ships travel throughout the East Coast, West Coast, Mississippi River, and Alaska.
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Crew
Keep working hard, we are thankful to have someone as passionate, selfless, and motivated as you. Our philosophy is carrying out our Mission on the finest American ships sets our service standard and drives us to build innovative, new ships. Providing the finest experience depends on the ship itself, the crew operating, and the entire team supporting it. Only a strong team providing great customer service and caring for the guests can make an experience the finest. America’s rivers and coasts create a marine highway that crisscrosses our country.
The Housekeeping Manager is responsible for overseeing all aspects of our ship’s cleanliness, maintaining brand standards, and exceeding guest expectations in the staterooms. They lend support as needed and provide clear direction for the housekeepers. Servers are responsible for creating an excellent guest experience beyond serving by acknowledging guests by name, escorting them to their tables, as well as providing kind and efficient service. Who we are beyond thankful to have with us at American Cruise Lines/ Pearl Seas. Sarah has been with American Cruise Lines since the American Melody’s inaugural cruise in 2021 as an Excursions Director and moved into the Regional Manager of Guest Programs role in 2023.
The Guest Service Coordinator is responsible for welcoming guests, executing service requests, and supporting the Hotel Manager in all the ship’s office functions. They personally welcome all Eagle Society, VIP, and special guests upon embarkation and throughout the cruise. Resolve problems and achieve enhanced service “value” at every opportunity. At American Cruise Lines, we realize that our people are the key to our success.
American Cruise Lines' modern ships are a testament to premier nautical engineering, luxurious comfort, and river cruising convenience. Our fleet of modern riverboats, paddlewheelers, and small cruise ships offer the latest amenities, state-of-the-art navigation, and safety equipment. There is nothing more rewarding than providing excellent service to our guests. As a member of the crew you have direct impact on their overall cruise experience, not only taking care of their needs, but also helping them to make amazing memories.
We are extremely happy to announce that this week’s Employee Spotlight is Christina C. Christina has been part of our team for over a year and is a vital part of our daily operations. When asked what she enjoys most about working with ACL she said, “My favorite part of my job has to be the people that I work with! To provide our guests with the best possible cruise experience, the on board staff must operate as a cohesive unit. Working as part of a team is an essential part of a crew member’s job with the opportunity to learn from others. Not only do you travel expense-free, but you also get to dine on chef-inspired cuisine daily.
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